Sudarshona is committed to being your go-to destination for all your fashion needs, combining high-quality products with exceptional customer service.
Complaint Process
At Sudarshona, customer satisfaction is our priority. However, if you encounter any issues with our products or services, we are here to help resolve them promptly.
Filing a Complaint:
If you are dissatisfied with your purchase or experience, you can file a complaint by contacting our customer service team through our website or customer support email. Please provide details of your order and the issue you encountered.
Resolution Process:
Once a complaint is raised, our team will review it and work to reOwnershas quickly as possible. If your complaint involves a product defect or incorrect item, we may offer a replacement, exchange, or refund based on our policies.
Escalation
If you are not satisfied with the initial resolution, you can escalate the matter to our senior management team. We are committed to finding a fair and satisfactory outcome for all parties involved.
Disclaimer
Sudarshona strives to ensure that all products displayed on our platforms are accurately represented. However, due to variations in screen settings and photography, the colors and appearance of products may differ slightly from the actual items.
Product Ownership:
All products listed on Sudorshona are owned and sold by their respective suppliers or manufacturers. Sudarshona acts as a platform to facilitate transactions between customers and these third-party sellers.
Limitation of Liability:
While we take utmost care to ensure the quality of our products and services, Sudarshona is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Customers are advised to read product descriptions and review all information provided before making a purchase.
By using our website or services, customers agree to our Terms and Conditions and understand that Sudorshona’s responsibility is limited to the value of the products purchased.